When you order or purchase an Your Canadian Florist product including through
our website, you may be required to give us contact information, including
your home address, phone number and email address, and payment information
(such as credit card information) so we may process your order and for
billing and delivery, customer service and warranty purposes. When you
pay for an Your Canadian Florist product using a credit card, we use your
credit card information only to fulfill your order and for other internal
Purchase verification policy
Please note that Your Canadian Florist may at any time request to verify
your purchases, against your receipt, including examining your parcels
and bags. Consent to such a possibility is implied when any said customer
chooses to use any checkout at Your Canadian Florist. Your Canadian Florist
may rely on computer and/or employee generated random checks for selection.
Please keep your receipt available to show an Your Canadian Florist representative
Credit Card Signature Required
All credit cards used for purchase at Your Canadian Florist that do not
have chip and pin technology must be signed with a valid signature in
the signature panel by the cardholder. Your Canadian Florist reserves the
right to refuse any purchase made with an unsigned or invalidly signed
credit card. Invalidly signed credit cards include: an unreadable signature
due to wear, a blank signature line, writing “See ID” or “See my ID”
instead of a valid signature in the signature panel.
How can I contact Your Canadian Florist?
If you would like us to update your contact information remove your name
from our mailing list or delete your customer profile, or if you have
any questions or concerns about Your Canadian Florist's privacy practices
or about your personal information, please contact our
Privacy Office by;
* calling us at 855-793-7333
* email at: firstname.lastname@example.org
* on our website: www.yourcanadianflorist.com
* or writing us at:
Your Canadian Florist
2929 Barnet Hwy Unit 1030, Box 52519
Coquitlam, BC V3B 7J4
We will respond to your inquiry or investigate your concern as quickly
We at Your Canadian Florist respect your concerns about privacy and value
the trust you have placed in us. This Privacy Notice describes the types
of personal information we collect, how we may use that information,
and with whom we may share it. Our Privacy Notice also describes the
measures we take to protect the security of the information. In addition,
we describe the choices you can make about how we use the information
you provide to us. We tell you how you can reach us to review and update
your contact information, change your privacy preferences, remove or
request that we delete your personal information that we currently retain
or answer any questions you may have about our privacy practices. This
Privacy Notice applies to all personally identifiable information about
you collected, used or disclosed by Your Canadian Florist. We also may
collect aggregate information about you which does not identify you and
which is not therefore personal information.
What types of information does Your Canadian Florist collect and use
about me and how does Your Canadian Florist use the information?
We collect and use information about you to communicate with you about
our products, services and promotions. We also collect information to
improve the shopping experience of Your Canadian Florist consumers. Here
are the ways we obtain information about you and the types of information
we obtain. We also tell you how we use the information.
If you contact one of our customer service representatives, we may ask
you for information such as your name, address and email address so we
can respond to your questions or concerns. With your consent, we may
retain this information to personalize your experience with us and better
assist you the next time you contact us.
On our website you have the option to create a customer profile. The
profile allows you to save shopping lists that you create in your online
visits. The customer profile includes personal information such as your
name and address, your telephone number and your email address. The customer
profile allows us to facilitate your Your Canadian Florist shopping experience
and to expedite the delivery of purchased products. The Your Canadian Florist
customer profile is optional.
We collect information on our website using transient cookies, sometimes
called session cookies. A transient cookie is a small file that contains
information about a user, and disappears when the user's browser is closed.
Unlike a persistent cookie, a transient cookie is not stored on the user's
hard drive; it is stored only in temporary memory that is erased when
the web browser is closed. We use transient cookies to determine, for
example, how you use our website so we can improve the design of our
site. Transient cookies are not linked to any personally identifiable
information about you. Cookies can be disabled in your web browser.
How may I indicate my privacy preferences?
Except as may be required in order to process a transaction, you may
choose whether or not to give us your personal information, and if you
do, how we use it. If we request your personal information, we will tell
you why we are collecting it and seek your consent. Sometimes you will
be asked to give your consent expressly (such as by checking a box or
clicking on a web page). Other times we may obtain your consent implicitly
by asking you to provide information with stated purposes but without
any express statement of consent (such as when you order a product or
request a catalogue). In other cases, your consent may be implied such
as when you respond to a survey when it is understood that we will use
the information to learn more about your needs and preferences, or your
satisfaction as a customer so as to improve our products and services.
In those cases your consent will be understood if you provide us with
the requested information. You may notify us at any time that you do
not wish us to use your information for any purposes that are not required
to complete a transaction by contacting us in any of the ways described
at the end of this Notice. You may at any time withdraw or change your
consent to our use and disclosure of your information or request us to
delete if from our files, subject to legal and contractual restrictions
and requirements related to any transaction. We will seek your further
consent to any additional uses for which we have not obtained your consent
What about information that Your Canadian Florist already holds?
To review the information that we currently hold about you and the preferences
that you have indicated regarding our use and disclosure of that information
or if you wish to change those preferences or if you wish us not to use
or disclose such information, please contact our Privacy Office at 1-855-793-7333
or at the address provided at the end of this Notice. Unless you have
asked us not to do so, we will use and disclose any information that
we currently hold about you for the purposes and in the ways described
in this Notice.
How long does Your Canadian Florist retain my information?
We retain your information as long as it is required for the purposes
identified when you provided the information for such specific purposes
or for any new purposes identified by us and consented to by you, and
for any appropriate time thereafter including a sufficient time following
to permit you to ask any questions regarding its use. Your contact information
which you provide through the customer profile process (described above)
is retained until you request us to delete or change it. Information
which is created as part of your shopping experience, such as shopping
lists, price offers, personal planners and designs, is retained for varying
periods up to two years. Certain information is retained for longer periods
for our internal audit and quality control purposes.
Does Your Canadian Florist share the information it obtains about me
with third parties?
Your Canadian Florist does not share personal information about its consumers
with any third parties outside the Your Canadian Florist corporate family
for their own marketing purposes. We do share this information with service
providers we have retained to perform services on our behalf, but these
service providers are not authorized by us to use or disclose the information
except as necessary to perform services on our behalf or to comply with
legal requirements. We also may disclose information about you as required
by law. We reserve the right to transfer any information we have about
you in the event we sell or transfer all or a portion of our business
or assets. If the business is transferred, we will provide you with the
opportunity to tell us that you would prefer that information about you
not be transferred. Should such a transfer occur, we will use reasonable
efforts to try to ensure that the transferee uses personal information
about you in a manner that is consistent with this Privacy Notice.
How does Your Canadian Florist protect personal information?
The security of personal information is a high priority for us. We maintain
administrative, technical and physical safeguards to protect against
unauthorized disclosure, use, alteration and destruction of the personal
information in our possession. We are committed to providing appropriate
security controls to protect personal information we have about you against
foreseeable hazards. To protect the security of your credit card information,
we do not collect credit card information on our website.
Does Your Canadian Florist process my information outside of Canada?
We may transfer your information outside of Canada for processing and
storing. The privacy laws in other jurisdictions may differ from Canadian
privacy laws and in some jurisdictions your information may be accessed
by law enforcement authorities or the courts. If you would like to obtain
more information about our policies and practices relating to our transfer
and processing information outside of Canada, please contact us in any
of the ways described below under “How can I contact Your Canadian Florist?”.
How does Your Canadian Florist update its Privacy Notice?
Your Canadian Florist services and promotions will change over time. This
Privacy Notice will be updated periodically to reflect those changes
and corresponding changes in our information practices. Whenever we revise
this Privacy Notice, we will change the date on the notice to indicate
when the revisions were made. We reserve the right to change our information
practices and the terms of this Privacy Notice, and to apply the changed
practices to all information we have about you. By using this web site,
you agree to accept the terms of this Privacy Notice as stated at the
time you use it. Any future access to this web site subsequent to the
posting of a revised Privacy Notice will be deemed to be your acceptance
of this Privacy Notice as then revised. We reserve the right to change
this Privacy Notice at any time.
Does the Your Canadian Florist website contain links to other websites?
The Your Canadian Florist website may contain links to other websites that
operate independently of Your Canadian Florist and are not under our control.
We provide links to other websites solely for your convenience and information.
Other websites may have their own privacy notices, which we suggest you
review if you visit any linked websites. Your Canadian Florist is not responsible
for information that is provided by, or collected through, those websites
or for any other use of those websites.
How can I review and update or correct my personal information and
You may review and revise, correct or update any of the information that
we have on file about you at any time and you may also learn how we have
used it and to whom we have disclosed it. If you have a customer profile
you can access and update your information through the customer profile
page on our website. We recognize that having accurate and up-to-date
information about you and your preferences is important to our ability
to properly serve your interests. You may request us to change your preferences
regarding our use and disclosure of your information, notify us that
you do not wish to receive any further communications from us, or request
to have your information, including your customer profile, removed from
our records, subject to any requirements for continued retention, such
as for billing, audit or warranty purposes. If you wish to review or
update your information or preferences, you may do so by contacting us
using one of the options provided below.
Will I receive email from Your Canadian Florist?
We will send you email only if you have provided us with your email address
and have asked us to communicate with you this way. For commercial electronic
messages we will only communicate with you if you have provided your
consent for us to do so. Remember, you are always entitled to unsubscribe
from commercial electronic messages by clicking the unsubscribe link
at the bottom of our messages.
What if I prefer not to receive communications from Your Canadian Florist?
If you prefer not to receive product information or promotions from us,
whether by email or otherwise, please contact us using one of the options
provided below. For commercial electronic messages, you can simply click
on the unsubscribe link at the bottom of one of our commercial electronic